Google to End Support for First and Second Generation Nest Learning Thermostats by October 2025

In a significant shift for smart home technology, Google has announced the impending discontinuation of support for its first and second generation Nest Learning Thermostats, first introduced in 2011 and 2012 respectively. On October 25, 2025, users of these devices will lose access to software updates and consequently, connectivity with Google’s cloud services, meaning that many of the smart features such as remote control via the Google Home app and Home/Away Assist will cease to function. However, users will still be able to manually adjust settings directly on the devices. To help ease this transition, Google is offering a substantial discount of $130 off the new fourth-generation Nest Learning Thermostat, bringing its price down to $149.99 for US customers. Canadian customers will receive a similar offer with a $160 discount. Notably, European users face a tougher situation, as Google is also phasing out the sales of all Nest thermostats in the EU, citing the unique hardware and software requirements of heating systems across the continent. This decision raises questions about consumer confidence in smart home technology, particularly as users grapple with the prospect of investing in devices that may become obsolete. Critics argue that discontinuing support for older models shortly after newer iterations are released creates mistrust. The lifespan of gadgets is often dictated by evolving software standards, not necessarily by hardware limitations—an issue Google itself acknowledges in its statement regarding the 'increasing challenges' in updating older hardware. Additionally, this move occurs amidst broader shifts in Google's approach to its Nest division, as recent reports indicate job cuts within the team responsible for these smart devices. The trend raises concerns over the long-term commitment of major tech companies to provide updates and customer support for lesser-adopted devices. As a result, skeptics might be inclined to consider the risks associated with the adoption of smart home technologies going forward. Google's offer might dilute some consumer frustration, but it remains imperative for the companies to strike a balance between innovation and customer satisfaction to maintain trust in this rapidly evolving sector.